Privacy Policy

1. Who we are

Lawyer Marketta operates an online legal-services marketplace that helps Australian individuals and businesses obtain price guidance, automated case summaries and introductions to independent law firms. Lawyer Marketta is not a law firm and does not provide legal advice.

2. Information we collect

We collect personal information you provide to us directly, including:

• Identifiers - name, email, phone number, location, and where relevant date of birth or visa status.
• Matter information - the situation you describe in the intake form, documents you upload, deadlines, prior legal involvement and preferred lawyer type.
• Sensitive information - only with your consent and only where necessary (e.g. health information for personal-injury claims, criminal history for criminal-law matters).
• Technical information - IP address, device, browser, referring URL, and analytics events captured by cookies and similar technologies.
• Payment information - processed by our PCI-DSS compliant payment provider; we do not store full card numbers.

3. How we use your information

• Generate your case summary, eligibility indication and itemised price guide.
• Introduce you to suitable independent law firms on our panel and pass your matter details to them so they can prepare a fixed-fee quote.
• Operate, secure and improve the platform, including fraud prevention and product analytics.
• Send service messages and, with your consent, marketing communications (you can unsubscribe at any time).
• Comply with our legal obligations under the Privacy Act, AML/CTF rules, court orders and regulator requests.

4. Use of AI

We use large language models hosted by reputable providers to convert your intake answers into a short case summary and recommended next steps. Your information is only sent to these models for the purpose of generating your summary; it is not used to train third-party foundation models. The output is generated content, not legal advice, and is reviewed by a qualified lawyer before any work is performed for you.

5. Disclosure

• Independent law firms on our referral panel, only after you ask to be matched.
• Service providers who host our infrastructure, send emails, process payments, run analytics or provide AI services - bound by confidentiality and data-protection terms.
• Regulators, courts, insurers or law-enforcement bodies where required or authorised by law.
• A purchaser of our business, subject to equivalent privacy obligations.

Some service providers are located overseas (including the United States and the European Union). We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.

6. Security & retention

We store data in encrypted form on Australian-region cloud infrastructure with access controls, audit logging and regular vulnerability testing. We retain personal information for as long as is needed to provide our services and meet our legal obligations (typically 7 years for matter-related records), after which it is de-identified or securely destroyed.

7. Your rights

You may request access to, correction, portability, restriction or deletion of the personal information we hold about you, withdraw consent, or opt out of marketing and the “sale” or “sharing” of personal data (as defined under the CCPA/CPRA). EEA/UK data subjects have all rights afforded under the GDPR/UK GDPR (Articles 15–22). Canadian residents have equivalent rights under PIPEDA. To exercise any of these rights, email privacy@lawyermercato.com. We will respond within the timeframe required by your local law.

8. Complaints & supervisory authorities

You may complain to our Privacy Officer at privacy@lawyermercato.com, and to your local regulator — the Office of the Australian Information Commissioner (OAIC), the UK Information Commissioner's Office (ICO), your EEA data-protection authority, the California Privacy Protection Agency (CPPA) or state Attorney General, or the Office of the Privacy Commissioner of Canada (OPC).

9. International transfers

Where personal data is transferred outside your jurisdiction (for example between Australia, the EEA/UK, the US and Canada) we rely on Standard Contractual Clauses, adequacy decisions or your explicit consent, and apply supplementary safeguards where required.

9. Cookies

We use first- and third-party cookies for essential functionality, security, preferences and analytics. You can disable cookies in your browser; some features may not work as a result.

10. Changes

We may update this policy from time to time. The “Effective date” above will change when we do, and material changes will be notified by email or in-product banner.